REPAIR & WARRANTY POLICY

Be-Indie takes great pride in its craftsmanship and ethics in production. It has maintained the highest standards in design and materials creating exquisite products that have been carefully assessed to uniquely satisfy every and each customer.  

Subject to applicable conditions and exclusions, Be-Indie products are protected from the original date of purchase by a 1-year warranty. The warranty covers any fault arising from defective parts or a manufacturing defect.

The item is accepted for repair under the following conditions:

• The product is unused and ticketed
• A proof of purchase is provided (Payment transaction document or gift receipt) 

PLEASE NOTE: The quality control inspection can take up to 7 working days and the repair process can take up to 14 working days.

  To ensure that your bag remains in pristine condition. Please refer to our “Care Instructions Policy”.

Repair System:

IN STORE:

Step 1: Drop off your item at the nearest store (Please visit the “Where to Buy” for store addresses) and fill out the form provided by our store manager.

Step 2: Your item shall be sent to the factory where our artisans will evaluate your item and provide an estimate for the required repair. This expertise is transferred to our boutique in the form of an estimate. The repair will begin as soon as you have accepted the estimate. Please note that you shall receive a report within 5 business working days regarding the condition of your item whether it can be repaired or not. 

Step 3: Please allow up to 15 working days for your item to be repaired. 

Step 4: Once the repair has been completed, your item is returned to the same store where it was originally dropped off and an advisor will contact you.

 Please refer to our Product Care Guidelines for further information to make sure your item remains in its pristine condition.

ONLINE:  

Step 1: Drop off your item at the nearest store (Please visit the “Where to Buy” for store addresses) and fill out the form provided by our store manager. 

Step 2: Your item shall be sent to the factory where our artisans will evaluate your item and provide an estimate for the required repair. This expertise is transferred to our store in the form of an estimate. The repair will begin as soon as you have accepted the estimate. Please note that you shall receive a report within 5 business working days regarding the condition of your item whether it can be repaired or not.

Step 3: Please allow up to 15 working days for your item to be repaired. 

Step 4: Once the repair has been completed, your item is returned to the same store where it was originally dropped off and an advisor will contact you.

If your Be-Indie product requires maintenance kindly email our customer service team at customerservice@be-indie.com . Our specialists will be happy to guide you through sending in your item for repair.

Please note: repairs may be chargeable under certain conditions.