Returns & Exchanges

Returns

Online Purchases:

If you wish to return your order, you can request a return within 14 days from the date of delivery.

Kindly note you can exchange/refund items on sale within 48 hours of receiving your purchase

Step 1: Simply email us your request at Care@Be-indie.com where we will arrange a pick up with an additional shipping fee depending on your location. Or you can return your item directly at your nearest Be-Indie store branch.

Step 2: Once your return is accepted at our quality department, we will proceed with your refund via the same payment method used to purchase your order (Excluding shipping fees).

Please note that it can take up to 15 business days for us to receive your return via shipments.
Please note that refunds will be processed within 5-20 business days maximum.

Return requests must meet the below requirements:

Proof of purchase must be provided via your order/Invoice number.
Returns are only accepted within the 14 days from the date of receiving your order.
Your item/s must be returned with its full package and all labels intact
Item/s must be returned in the original condition received.

Be-Indie has the right to refuse your return request if it does not meet the conditions above.

In-Store Purchases:

If you wish to return your order, you can request a return within 14 days from the date of purchase.

Step 1: Simply head to your nearest Be-Indie store branch to process your request.

Step 2: Once your return is accepted after a quality check, we will proceed with your refund via the same payment method used to purchase your order. Please note that Card refunds will be processed within 5-20 business days maximum.

Return requests must meet the below requirements:

Proof of purchase must be provided via your order/Invoice number.
Returns are only accepted within the 14 days from the date of receiving your order.
Your item/s must be returned with its full package and all labels intact
Item/s must be returned in the original condition received.

Be-Indie has the right to refuse your return request if. it does not meet the conditions above.
Note: In store purchases cannot be returned via online requests.

Exchanges

Online Purchases:

You can request an exchange for your ordered items within 14 days from the date of delivery.

Kindly note you can exchange/refund items on sale within 48 hours of receiving your purchase

Step 1: Exchanges can be accepted at our Be-indie store branches; simply head to your nearest branch to request an exchange. If you are not located near any of our branches, please request a return from the steps above. After your return is processed, you can place a new order with your desired item. Note that extra shipping charges may apply depending on your location.

Step 2: In store: After your returned order is accepted after a quality check, we will process your new requested order and your payment difference (If applicable).
Online shipments: Once your return is accepted at our quality department, we will proceed with your refund via the same payment method used to purchase your order (Excluding shipping fees) and will be awaiting your new order.
Note that extra shipping charges may apply depending on your location.
Please note that it can take up to 15 business days for us to receive your return via shipments.
Please note that refunds will be processed within 5-20 business days maximum.

In-Store Purchases:

You can request an exchange for your ordered items within 14 days from the date of delivery.

Kindly note you can exchange/refund items on sale within 48 hours of your purchase date

Step 1: Please head to your nearest Be-indie store branch to request an exchange.

Step 2: After your returned order is accepted at our quality check, we will process your new requested order and your payment difference (If applicable) .

Exchange requests must meet the below requirements:

Proof of purchase must be provided via your order/Invoice number.
Exchanges are only accepted within 30 days from the date of receiving your order.
Your item/s must be returned with its full package and all labels intact
Item/s must be returned in the original condition received.

Be-Indie has the right to refuse your return request if it does not meet the conditions above.

For further assistance, email us on care@Be-Indie.com.